At pcomshop.in, we are committed to delivering your products safely, securely, and as quickly as possible. This Shipping Policy outlines how your order is processed, shipped, delivered, and how you can track it. Please read the details below carefully to understand our shipping practices before placing your order.
1. Order Processing Time
Once you place an order with us, our team begins processing it promptly. Most orders are verified, packed, and dispatched within 24–48 hours of receiving your order confirmation. Orders placed on weekends or national holidays will be processed on the next business day. Orders are shipped only after successful payment verification and confirmation.
2. Shipping Locations
We currently offer Pan-India shipping to all pin codes across India. At this time, we do not provide international shipping. If you enter an incorrect or incomplete shipping address, we cannot be held responsible for delivery delays or misdeliveries.
3. Shipping Methods & Carriers
We partner with trusted and reputable courier partners to ensure reliable delivery of your purchases. Once your order is picked up by the courier, a tracking number will be generated and shared with you. This allows you to monitor your shipment’s progress from dispatch to delivery through the courier’s tracking portal.
4. Shipping Costs
We aim to offer competitive and transparent shipping rates. In most cases, shipping charges will be calculated at checkout based on your location, the weight of the items, and the shipping method selected. Details of the shipping cost will be shown before you complete your purchase, so you are aware of the total charges.
5. Estimated Delivery Time
Generally, once an order has been shipped, you can expect delivery within 3–7 business days, depending on your location and local delivery service performance. Deliveries to remote or less accessible areas may take slightly longer. All delivery timelines are approximate and subject to change due to external factors.
6. Tracking Your Order
After your order has been dispatched from our warehouse, you will receive the tracking details via email and/or SMS. You can use this tracking number to check the status of your delivery at any time. If you do not receive tracking information within 48 hours of shipment, please contact our support team.
7. Lost, Stolen, or Damaged Shipments
While we work with reliable logistics partners, occasionally packages may be delayed, lost, or damaged in transit. If your order fails to arrive within the expected delivery window, please contact us so we can assist you. In the unlikely event of a lost parcel or severe transit damage, we will work with you and the courier to resend your order or issue a refund, subject to verification and the nature of the issue.
8. Incorrect Address or Delivery Issues
If a package is returned to us due to an incorrect address, incomplete details, or refusal of delivery by the receiver, the customer may be responsible for reshipping charges. Please ensure that all shipping information provided at checkout is accurate.
9. Customer Support
If you have any queries or concerns related to your shipment, delivery timelines, tracking, or any related issue, our support team is available to assist you. You can reach us via the contact information provided on our website.